Refund policy
Since all our products are custom-made and personalized, we do not accept general returns or exchanges for reasons like change of mind, wrong size expectations, or design preference.
Returns are only accepted in the following cases:
- Product received broken/damaged
- Product received with color/print defects
- Manufacturing quality issues
How to Claim a Return:
To be eligible, you must record an unboxing video of the parcel and send it to +91 93897 84247 on WhatsApp within 1 day of receiving the product. Claims without a video, or received after 1 day, will not be eligible for return.
Process:
Once we review your video and confirm the issue, we'll guide you on the next steps — replacement or refund, as applicable.
Non-Returnable Items:
- Custom/personalized products damaged due to mishandling after delivery
- Products returned without prior video proof
- Products used, altered, or installed after delivery
Refunds:
If a refund is approved, it will be processed to your original payment method within a reasonable time after approval.
For any return-related questions, contact us on WhatsApp at +91 93897 84247 or email Viksar3d@gmail.com.